Help Desk
A modern IT service management (ITSM) solution to eliminate barriers to employee support services.
Incident management consolidates, manages, and prioritizes incoming tickets
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, and POs.
Key Features
Service portal for users to have a single place to submit tickets and requests.
Change management to plan, review, and implement changes quickly and successfully.
Empower employees to resolve issues by offering knowledge base software Provide your employees with the resources they need to resolve issues on their own
Encopedia Service Desk offers an employee self-service portal with a knowledge base help desk full of step-by-step articles and tutorials. These resources address a wide range of tech questions and concerns, allowing employees to resolve issues independently. AIl features further streamline this process, providing a familiar, predictive search experience designed to guide users to specific
Discover what else we do
We’re an open-minded, one-for-all crew who knows we hit the high notes when everyone has a voice. So our work is the result of both individual effort and meaningful collaboration, guided by our deep admiration for each other and our company. You won’t find us working in a silo for personal gain. Instead, we balance taking care of ourselves with taking care of the team.
Contact
phone: +20 2 2345 6416
Email: info@encopedia.com
Addresses:
Villa 220, Yasmine District, Zone 5, 1st Settlement, Cairo, Egypt.
417 El-Gaish Rd, San Stefano, El Raml 2, Alexandria Governorate