Help Desk

Help Desk

A modern IT service management (ITSM) solution to eliminate barriers to employee support services.​

Incident management consolidates, manages, and prioritizes incoming tickets

Service catalog standardizes service request and fulfillment processes.

Fully integrated IT asset management compiles hardware, software, and POs.

Key Features

Service portal for users to have a single place to submit tickets and requests.

Change management to plan, review, and implement changes quickly and successfully.

Empower employees to resolve issues by offering knowledge base software Provide your employees with the resources they need to resolve issues on their own

Encopedia Service Desk offers an employee self-service portal with a knowledge base help desk full of step-by-step articles and tutorials. These resources address a wide range of tech questions and concerns, allowing employees to resolve issues independently. AIl features further streamline this process, providing a familiar, predictive search experience designed to guide users to specific
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